Frequently asked questions
Q: Can I install the RainEscape system myself?
A: Yes, with the easy-to-follow instructions that come with the Trex® RainEscape® system, a pair of scissors, utility knife, staple gun, and caulking gun are all you need to install the system in one or two hours on most decks. For more information, visit our Installation page and view our installation videos on our YouTube channel.
Q: Can I install this over an existing deck?
A. Yes, but the existing deck boards must be removed while you install the Trex RainEscape System.
Q: How do Trex RainEscape’s prices compare to other similar systems?
A: Although Trex RainEscape is a unique under-deck drainage system it costs less than the nearest competitor.
Q: How durable is the RainEscape System?
A: Made with rugged plastic and ultraviolet inhibitors, the Trex RainEscape system is extremely durable.
Q: How do you clean out the debris?
A: In most cases, there is a very little amount of debris that enters the RainEscape gutter system because it has to be small enough to fit through the decking. Small debris simply passes through the system with water. If your deck is in a leafy area, there may be some build up. In this case, simply flush out the system with water as needed or at least once a year.
Q: Is the Trex RainEscape System affected by freezing temperatures?
A: If the system is installed correctly any water that is caught drains out through the downspout in a matter of seconds. With no water remaining in the system, freezing is not an issue.
Q. What about snow build-up?
A: Snow will sit on the decking and, as it melts, will run through the system.
Q: Are leaves a problem?
A. If leaves and debris accumulate in the troughs, a standard washing or hard rain will clean out the system.
Q: What if I can’t get the tape to stick?
A. In areas, such as the perimeter, or surfaces of brick or stucco where the Trex RainEscape tape will not stick, use the Trex RainEscape caulking to adhere the material.
Q: Can I splice the trough material?
A. NEVER splice trough material. See our instructions for spans that are longer than the trough material. Do not try to repair any damage with the Trex RainEscape tape.
Q. Does Trex RainEscape come with a warranty?
A: Yes, Trex RainEscape is warranted to last for 20 years from the date of purchase. Visit our Warranty page for full details.
Q: What are the overall benefits of the Trex RainEscape System?
- It keeps the space below your second-story deck dry and free from the elements
- It protects the sub-structure of your deck from moisture that can lead to rot and decay
- It helps to hold the screws in place longer
- It is easy to install
Q: If I have a question, how do I get additional information?
For additional questions, please call a Trex RainEscape Specialist at 1-877-348-1385 or email firstname.lastname@example.org.